Refund Policy

1. General policy

Scarlet Risk offers monthly, quarterly, and annual subscription plans, with fees billed in advance for the selected billing period. Quarterly subscriptions cover three months and annual subscriptions cover twelve months. Refunds are subject to the conditions stated in this policy and any applicable terms disclosed at purchase.

2. Monthly billing and cancellation

Fees already paid for the current monthly billing period are non-refundable, except where required by applicable law or under the exceptional-refund provisions. Quarterly and annual prepaid refunds are governed by the prepaid-plan provisions below and any applicable terms stated at purchase. When you cancel a subscription, cancellation takes effect at the end of the current billing period, and you retain full access until that date. No prorated refunds are issued for partial months.

3. Exceptional refunds

We may, at our sole discretion, issue a refund in the following circumstances:

• A billing error or duplicate charge caused by a system or processing issue.
• A documented service outage or failure to provide core platform functionality for a material portion of the billing period.
• A charge that occurs after you have cancelled your subscription in accordance with the cancellation process.

4. Trial periods

Where a free or discounted trial period is offered, no payment is required during the trial. If you do not cancel before the trial ends, your subscription will automatically convert to the selected paid plan and the applicable fees will be charged. Charges after conversion are subject to the monthly or prepaid refund provisions applicable to the selected plan.

5. Quarterly and annual prepaid plans

Quarterly and annual subscriptions are prepaid for three and twelve months, respectively. Unless otherwise stated at purchase, refunds for unused prepaid time are calculated on a pro-rata basis, less any applicable processing fees, subject to applicable law. Cancellation takes effect at the end of the selected billing period, with access retained until then.

6. Third-party purchases

If you purchase Scarlet Risk services through a third-party marketplace, reseller, or partner, refund requests must be directed to that third party in accordance with their policies. We are not responsible for refunds processed through intermediaries.

7. How to request a refund

To request a refund, contact us at billing@scarletrisk.com with your account email, the date of the charge, and the reason for the request. We review all requests within 10 business days.

8. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

9. Contact

For billing or refund questions, contact us at billing@scarletrisk.com.