Getting Started · Common question
Can I switch tiers later?
Short answer
Yes, any time, from Settings → Billing. Upgrades are prorated and take effect immediately. Downgrades take effect at the end of the current billing period so you don't lose paid time. No penalty, no phone call, no retention gauntlet.
You can change tiers at any time directly in the app under Settings → Billing. There is no minimum stay on any tier and no downgrade penalty.
Upgrades apply immediately and are prorated for the remainder of your billing period. If you're on monthly and hit a big deal that needs Type 2 evidence, upgrading to Elite mid-month is a two-click change.
Downgrades apply at the end of your current billing period. Your data, policies, vendor list, and evidence stay in place — features are simply gated to the new tier. If you re-upgrade later, everything is where you left it.
You can also switch billing cadence (Monthly → Quarterly for 5% off, or Annual for 15% off) at any renewal. Switching to a longer cadence applies at the next renewal to keep math simple.
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